Last updated: August 25, 2026
Aurum Health does not ship lab testing kits — biomarker panels are collected in person by a licensed phlebotomist at a scheduled concierge draw, not mailed to or from members.
Prescription medications, when part of your protocol, are prepared by our licensed compounding pharmacy partner and shipped directly to the address on file for your account.
Medications ship to all states where Aurum is currently available. Availability by state is confirmed during signup.
Processing and delivery times vary based on your prescribing physician's review and our pharmacy partner's fulfillment schedule. You'll receive tracking information as soon as your medication ships.
Some medications may require special packaging or temperature-controlled shipping. Where applicable, your pharmacy will include appropriate packaging and handling instructions — follow any instructions provided upon arrival.
Some shipments may require a signature on delivery, depending on the medication and applicable state or federal regulations.
If your medication doesn't arrive as expected, or arrives damaged, contact support@aurumhealth.io and we'll work with our pharmacy partner to resolve it promptly.
Any applicable shipping costs are disclosed at checkout.